Refund policy
Refund policy
Returns and refunds
We don't accept returns or exchanges for change of mind or a size chosen in error, so please check the size guide on the product page before you order.
We will replace or refund any item that arrives:
- damaged or defective
- misprinted
- in a different design, size or color from what you ordered
- not at all, where tracking shows it was lost in transit
How to claim
Email support@exploretees.com within 30 days of delivery with your order number and clear photos of the item. We reply within 2 business days. Approved claims are replaced at no cost, or refunded to your original payment method. You won't need to send the item back.
Canceling an order
Email us as soon as possible after ordering. If your order hasn't gone into production, we'll cancel it and refund you in full. Once production has started, we can't cancel.
Questions
Email support@exploretees.com and we'll get back to you within 2 business days.